Help / Support

Keep the words
moving.

Quick answers for captions, sync, purchases, privacy, and account access.

Common questions

Find the fix.

VibeCap supports vertical 9:16 and horizontal 16:9 videos. If import fails, confirm the file is stored locally, opens in Photos or QuickTime, and is not protected by DRM. Download iCloud-only media before importing if needed.

Clear speech and low background noise produce better results. Choose the spoken language manually when auto-detection is wrong. You can double-click caption text, correct words, and adjust timing before export.

Your full video is not uploaded to VibeCap servers. VibeCap extracts audio for caption processing. Project sync can store metadata, and video backup can use your private iCloud container so another Apple device can recover the media.

Sign in with the same VibeCap and Apple accounts on both devices, enable iCloud Drive, and keep an internet connection. On the Projects screen, tap or click the Sync status badge to retry. Large video backups can take longer than caption metadata.

Choose the relink option and select the original video from Photos, Files, Finder, or AirDrop. VibeCap keeps existing captions and styling, then connects them to the selected media. If an iCloud backup exists, retry iCloud download first.

Automatic transcription uses caption time based on processed video duration, subject to the per-video cap shown in the app. Free allowance can be lifetime-based; paid plans receive recurring allowance according to the active App Store offer. Manual captions do not use automatic transcription quota.

Open VibeCap Settings or the upgrade screen and choose Restore purchases. Use the same Apple account that made the purchase. If entitlement still does not appear, restart VibeCap and send support the product name and transaction date—not payment-card details.

Open Apple Settings, choose your Apple account, then Subscriptions and VibeCap. Cancellation stops future renewal; access usually remains until the paid period ends. Deleting the app does not cancel a subscription.

On iPhone, open VibeCap Settings and follow the App Language link to iOS Settings. On Mac, open VibeCap Settings, choose Language, select VibeCap under System Settings › General › Language & Region › Applications, then use Quit and Reopen VibeCap.

Email vibecap@defunglabs.com from the address connected to your account. State whether you want account deletion, a copy of data, or both. We may ask for verification. Cancel any Apple subscription separately.